Return and Exchange

As we deal in consumable goods, our products are non-returnable. We ensure that our premium tea reaches you in perfect condition. However, if you receive a damaged or defective product, we will gladly arrange a replacement for you.

To be eligible for a replacement, your item must be in the same condition that you received it, unopened and in its original packaging. You will also need the receipt or proof of purchase.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your request for a replacement is approved, we will arrange for a courier to pick up the defective item and dispatch a replacement as quickly as possible.

We typically do not offer refunds, only replacements for damaged or incorrect items. In exceptional cases where a replacement cannot be provided, we will notify you once we have received and inspected your return, and let you know if a refund was approved.

If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To start a return or replacement request, you can contact us at our support email or call us directly.

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